This is an exclusive benefit for Wanbo 8th anniversary Available only to customers who purchased the Mozart 1 and DaVinci series between May 20, 7:00 am and June 20, 7:00 pm (PST)

Free Shipping

Free Shipping And Free Tax

Enjoy free shipping in most countries and regions.

Poland, Czech Republic, Slovakia, Germany, Austria, Denmark, Sweden, Finland, Netherlands, Belgium, Luxembourg, United Kingdom, Ireland, France, Spain, Portugal, Italy, Croatia, Slovenia, Romania, Greece, Bulgaria, Hungary, Estonia, Lithuania, Serbia, Latvia, China, Australia, Japan, South Korea, Malaysia, Singapore, Philippines, New Zealand, Thailand, United Arab Emirates, Mexico, Canada, United States

No Postage Or Tax Included

Free Anti-Light Curtain
You need to clear customs and pay duties

Peru, Colombia, Chile, Ecuador, Uruguay, Moldova, Bolivia, Costa Rica, Russia, Ukraine, Malta, Cyprus, Venezuela, El Salvador

Free Shipping, Not Free Tax

you need to clear customs and pay duties

Norway, Switzerland, Georgia,

Free Tax, No Free Shipping

you need to clear customs and pay duties

Türkiye, India

Free Replacement

If the product cannot be used due to hardware failure within one year, you can contact the staff to obtain free replacement service.

Only Mozart and DaVinci series

This service is only available for the following store orders.

Most Countries

China, Thailand, Vietnam, Philippines, Singapore, South Korea, Japan, Finland, Sweden, Norway, Iceland, Denmark, Estonia, Latvia, Lithuania, Moldova, Poland, Czech, Slovakia, Hungary, Germany, Austria, Switzerland, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, France, Romania, Bulgaria, Serbia, Slovenia, Croatia, Greece, Italy, Malta, Spain, Portugal, Cyprus, Canada, United States, Mexico, Guatemala, El Salvador, Costa Rica, Colombia, Ecuador, Peru, Chile, Uruguay, Australia

This is an exclusive benefit for Wanbo 8th anniversary Available only to customers who purchased the Mozart 1 and DaVinci series between May 20, 7:00 am and June 20, 7:00 pm (PST)

Free Replacement Process

Please note that to enjoy free replacement, please keep the original packaging of the product as much as possible.

Please keep some form of proof of purchase and receipt, such as a video or picture, to identify the product described and the problem.

Please contact the store where you purchased the product (only stores authorized by the event).

When a product has manufacturing defects/quality issues.

Please send the following content to support@wanbostore.com for feedback:

-Purchase platform and date and order number.

-Product serial number (you can find it on the bottom of the device).

-Detailed description of the problem (please attach a video or picture).

When we receive your feedback.

We will reply to your email within 48 hours. Please actively cooperate with the staff to check the machine's condition, including but not limited to pictures, videos, video calls, etc.

When the product is eligible for free exchange.

Please cooperate with our staff to return the machine.

-To ensure that the package is sent to the correct address, please be sure to arrange shipping according to the delivery address provided by customer service.

 -To avoid unnecessary disputes with the shipping company, please restore the items to their original packaging as much as possible/take photos or videos of the complete packaging process and send them to us.

-After the package is arranged to be sent back, please provide the shipping tracking number and relevant vouchers to the staff.

When we receive the machine you sent back.

We will check the machine within 48 hours arrange the transportation of the new machine for you within 48 hours after confirming it is correct, and provide you with a shipping order number.

To replace a new product, the buyer needs to return the machine to the designated delivery address.

Return the product to the seller for replacement.
You need to pay the shipping fee. (The specific shipping cost depends on your country and the courier company you choose)

 The replaced product is shipped to the buyer, and the seller is responsible for shipping costs.

Not covered by Wanbo warranty:

Items purchased from unauthorized sellers/unofficial channels.

Unauthorized repair or disassembly.

Products with expired warranty.

Products without sufficient proof of purchase.

Product damage caused by misuse, including but not limited to: abuse, neglect, accident, liquid or food spills, drops, use/storage of product at extreme temperatures, printed circuit board burning, or other product defects caused by human actions.

Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

Product failure caused by any software program, whether provided with the product or subsequently installed.

Products or parts whose identification labels have been altered or whose identification labels have been removed.

Product damage due to fire, flood, lightning or other forms of force majeure.

Product is lost or stolen.

Not eligible for free replacement:

Products not within the scope of this event.

Countries outside the scope of this activity.

Stores not authorized by this event.

Items purchased from unauthorized sellers/unofficially authorized channels.

Unauthorized repair or disassembly.

Products without sufficient proof of purchase.

Product damage caused by misuse, including but not limited to: abuse, neglect, accident, liquid or food spills, drops, use/storage of product at extreme temperatures, printed circuit board burning, or other product defects caused by human actions.

Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

Product failure caused by any software program, whether provided with the product or subsequently installed.

Products or parts whose identification labels have been altered or whose identification labels have been removed.

Product damage due to fire, flood, lightning or other forms of force majeure.

Product is lost or stolen.

Scratches caused by shipping.

Enjoy one-year free replacement scope:

If the product cannot be used due to hardware failure, you can contact the staff to check and apply for a new product.

Please note that the above range is for reference only, the specific free replacement policy may vary by region, and we reserve the right to make adjustments based on specific circumstances. We look forward to providing you with quality products and services, if you have any questions, please feel free to contact us.

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